Customer Success in Silicon Valley

Swati Chopra

 84,00 (incl. VAT)

Today, every organization whether small, mid-tier or large is trying to set up a customer success function to ensure customer retention. What are the core practices that Silicon Valley organizations are following to excel in this area thus leading to a loyal customer base? This session will discuss the key foundational pillars that can be learnt from Silicon valley organizations which when implemented by any organization can ensure a successful customer success function or turnaround an existing failing function, thus leading to enhanced customer retention, customer satisfaction, and product satisfaction.

42 minutes

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